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Frequently Asked Questions
Welcome to our FAQ section, where we’ve curated comprehensive answers to common questions for your convenience.
Should you have additional queries, please reach out to our AI chatbot located at the bottom right of the page or get in touch with us via our official email. Thank you!
Which bicycle models are compatible with the trainer?
THINKRIDER trainers are compatible with 95% of road bikes and mountain bikes on the market. They support two specifications: quick release (130/135) and thru-axle (12*142/148), and are suitable for wheel sizes from 26 to 29 inches. Please contact customer service to confirm compatibility before installation.
Which training apps can the trainer connect to?
The full range of trainers is compatible with mainstream training apps such as Zwift and mywahoo. It supports dual-mode connection (ANT+ and Bluetooth), can display real-time data including power, cadence and speed, and enables immersive virtual riding.
What is the maximum load capacity of the trainer? Is it suitable for heavy riders?
The maximum load capacity of the whole unit is 100kg, which meets the weight requirements of most riders. It is recommended to use it with an anti-slip mat to enhance stability.
How long is the warranty period of the trainer?
The whole trainer comes with a 2-year warranty, so you can use it with confidence.
Can the trainer connect to a cycling computer?
It can connect to any cycling computer that supports indoor mode, such as Wahoo, Bryton and Garmin.
Do I need to get additional power meter, heart rate monitor and so on when buying a smart trainer?
The trainer can transmit data such as power, cadence and speed. A heart rate monitor needs to be purchased separately.
I'm a beginner and don't know how to install it after receiving the trainer?
We provide detailed installation and user guides as well as tutorial videos. You can contact our AI customer service or store customer service to get them. Even beginners can get started quickly—it's so easy.
How many speeds of cassettes is the trainer compatible with?
The trainer is pre-set to support 8-12 speed Shimano cassettes from the factory. If you are using a SRAM component set, please contact customer service to purchase an XDR freehub body.
Will the trainer damage the bicycle frame during use?
No. Normal indoor riding will not cause any damage to the frame.
Can I connect the trainer to an app after it has been connected to a cycling computer?
No. Connecting multiple devices at the same time may cause data conflicts and other issues.